Helpdesk CRM
End-to-end ticket lifecycle, multi-tier automated SLA escalations, omnichannel call logs, and executive analytics.
All Tickets
4 total tickets across all departments
Trusted by high-growth enterprises & institutions
Core Enterprise Capabilities
Purpose-built for deterministic SLAs, multi-level escalation, and omnichannel support operations.
Ticket Management & Closure Workflows
End-to-end ticket lifecycle from creation and auto-assignment to closure approval workflows with activity audit trails.
Automated SLA & Escalation Engine
Tiered multi-level escalation matrix calculated strictly against tenant business hours, shift timings, and holiday calendars.
Call Logs, WhatsApp & Master Data
Inbound/outbound call logging, WhatsApp share tracking, customer 360 directories, and dynamic master configuration.
Dashboards, Webhooks & Security
Role-specific dashboards (Admin & ASM), interactive calendar, outbound webhooks, and request mutation audit logging.
Stage-Wise Support & Resolution Lifecycle
From omnichannel query ingestion to business calendar SLAs, multi-tier escalation, and closure approval.
Ingest & Auto-Triage
Ingest queries across web forms, calls, and WhatsApp, generate ticket IDs, and auto-route by category and priority.
SLA & Calendar Calculation
Compute first-response and resolution SLA targets accounting strictly for tenant shift hours, weekends, and holidays.
Multi-Tier Dynamic Escalation
Trigger automated Level 1 to Level 3 escalation alerts to Area Sales Managers and leadership upon SLA thresholds.
Closure Approval & Export
Agents submit closure requests with resolution notes for administrative sign-off, audit logging, and Excel reporting.
Frequently Asked Questions
Addressing automated escalation matrix, business calendar hours, and reporting.
Elevate Your Customer Support Operations
Connect with our enterprise solutions team to deploy automated multi-tier escalations, call logging, and SLA compliance dashboards for your organization.